CIAO.CA Privacy Policy
Last update at : 2023-06-07
This Privacy Policy indicates how Ciao collects, uses and protects the personal information of users of its Web site (ciao.ca) in accordance with the laws in force in Québec.
Policy terms
By WEBSITE, THE SITE, OUR SITE, OUR WEBSITE OR THE WEBSITE, we mean the medium through which personal information is collected and on which this policy is hosted.
By CIAO, By CIAO, WE or THE COMPANY, we mean the party that collects and uses personal information.
By USER or YOU, we mean the party whose personal information is likely to be collected automatically or deliberately.
Legislation
This Privacy Policy is governed by and will be construed in accordance with the laws of the Province of Québec and the laws of Canada applicable therein.
Consent
By using the Website, you consent to the terms of this Privacy Policy and to the collection, use and retention of personal information for the purposes set out below.
Data not automatically collected
When contacting Ciao, the following personal information is collected about the user via the form provided:
- First and last name
- Email address
- Telephone number
Ciao also collects any other personal information that you provide on a voluntary basis. The information collected is used solely to ensure the proper operation of the website and to manage the customer relationship with the user.
No other information will be collected without first notifying you, unless it is already included in this policy.
Automatically collected data
When you visit the Ciao website, information about you is automatically collected and transmitted between your computer and the server hosting the site.
This information is compiled, stored and used to measure and improve the efficiency and quality of the website. Under no circumstances is it disclosed to third parties, used for commercial purposes or combined with personal information for tracking or profiling purposes.
Information collected automatically includes:
- LIP address and associated domain name, if applicable;
- Identification of your Internet service provider;
- Operating system and web browser used;
- Pages visited on the website;
- Actions carried out on the website;
- Your location;
- The address of the referring site, if you have accessed the website from another site;
- The query made on the referring site's search engine, if applicable;
- The date, time and duration of the visit;
- Queries made on the website's search engine.
Use of personal information
The collection and use of each of these categories of information is essential to the conduct of our business and our ability to provide services to you. Ciao collects and uses this information to establish, maintain and manage our customer relationship.
We use this data to communicate with you, personalize your experience on our website, and provide you with services, advertisements and content tailored to your interests. We collect this information not only to evaluate and improve the services we offer you, but also to analyze user habits and market trends.
We may also use this information to enforce our legal rights or defend against any claims or legal actions.
Log files and cookies
When you visit certain pages of our Website, your browser may store a cookie for up to one year.
A cookie is a small file stored on a user's hard disk by the website. Its purpose is to collect data relating to the user's browsing habits. These cookies are used to ensure that the website functions properly, to facilitate your visit and to improve your user experience.
The information collected by cookies helps us to:
- Analyze traffic and measure the number of visitors to different sections of the site;
- Record the type of browser and operating system used;
- To improve our service by recording user activity on the Website.
We do not combine the information automatically collected by cookies with other types of personal information. The information recorded by these cookies is used exclusively by Ciao and is not sold or used by third parties.
If you prefer not to accept cookies, you can set your browser to notify you when a cookie is being sent, or to refuse them automatically. However, this may restrict your access to certain parts of the Website.
Retention period of personal information
We do not retain user data beyond what is necessary to achieve the purposes for which it is collected, unless a longer retention period is required or permitted by law.
Sharing personal information
We do not disclose our users' personal information to third parties, except in the following cases:
- When we have obtained the user's consent to disclose personal information
- When we are required by law to disclose personal information
- When disclosure is necessary to protect our rights or property
Protection of personal information
We take appropriate security measures to protect our users' personal information from unauthorized access, disclosure, misuse or alteration.
Access to personal information
Users may request access to their personal information held by Ciao, and ask for it to be corrected or deleted, by sending a written request to that effect to the Privacy Officer whose contact details are set out in section 15.
You may also request rectification of any of your personal information. However, your right to access or correct your personal information is subject to applicable legal restrictions.
Business sale
In the event of the sale or transfer of all or part of our business, operations or services to a third party, we may disclose your personal information to a prospective buyer before and after the sale. However, we will ensure that the prospective buyer is bound by the provisions of this privacy policy.
If the sale does not proceed, we will require the prospective purchaser to destroy your personal information and not to use or disclose it in any way.
Security
Ciao has adopted data security policies and practices, such as encrypting communication via HTTPS. In other words, no information is stored on the server, and only authorized persons have access to this information.
Although Ciao makes every effort to protect your personal information and ensure its confidentiality and security, there is always a risk. Because the Internet is sometimes uncertain, we cannot fully guarantee the security of information beyond reasonable practices.
Ciao cannot be held responsible for any unauthorized access to your personal information, nor for any unintentional disclosure of your personal information.
Modification of the privacy policy
Ciao may change this Privacy Policy at any time by posting an updated version on its website, with changes taking effect immediately upon posting.
By continuing to use the Web site after the publication of a revised version of the policy, you accept the changes made.
Contact
A member of our organization has been designated to be responsible for the protection of personal information, ensuring its implementation and compliance with our privacy policy.
You can contact our Personal Information Protection (PIP) Officer:
Ms. Karine Simardto info@ciao.ca with the subject line: objet : Personal information.
If you have any questions or concerns about our privacy policy or your personal information, please contact our PIP Officer.