Digital Design For an inclusive user experience (UX)
At Ciao, we integrate inclusive design into every project we take on. Partnering with us means collaborating on the creation of an app or website that delivers a high-quality experience for all visitors, regardless of their circumstances.
User journey design
Work with our experts to understand the tasks and actions your users, visitors or citizens want to perform on your site.
Why work on user journeys before development
A consulting client wanted to redesign their app. Before diving into development or estimating the required effort, we thoroughly analyzed the client’s needs and typical user profiles. This process allowed us to identify the features that truly mattered to users and eliminate those that added no value.
The result: A well-managed budget, thanks to clearly defined features, and a streamlined app that delivered an exceptional, people-first experience
Why work on user journeys after development
Our client, Groupe Richer, was looking to improve the impact of its website. We carried out an in-depth analysis of the site's user experience to identify opportunities for improvement that would make the site easier to navigate and boost conversion rates.
User interface development and design
Once the user journeys have been defined, it's quick and efficient to build mock-ups for the new application or website. Our experienced designers will recommend a navigation experience aligned with your image, your vision and the best practices in inclusive design.
User tests
We help our customers validate that their site or app meets the needs of their users. In one-to-one meetings with typical users, our experts observe live behaviour and provide recommendations for improvements to ensure an inclusive experience.
For the Tandem Actif app, Mathieu worked with users with disabilities to validate their ability to effectively navigate and use the matching platform. These observation workshops confirmed that Tandem Actif offered an effective and inclusive experience.
Tell us about your accessibility project
Ciao can help you with the digital transformation of your business.
